Please find below contacts to help with any housing issues.

Conwy Housing Solutions

If you are threatened with homelessness or likely to become homeless in the next 56 days then Conwy County Borough Council may be able to help you.

Conwy Housing Solutions

Coed Pella

Conway Road

Colwyn Bay

LL29 7AQ

Office hours are:

9:30 am – 4:00 pm

Monday to Friday


Tel/Ffôn: 0300 124 0050

Web/Gwe: www.conwy.gov.uk

Conwy and Denbighshire Bond Bureau

A deposit guarantee scheme for people aged 16+ who are in receipt of benefits or on a low income, who are homeless, threatened with homelessness or in housing need. The scheme will guarantee a deposit of the equivalent of 4 weeks rent, to enable people to access private rented sector accommodation

Nacro Cymru Aberconwy House
1 Trinity Square
LL30 2PY

Tel/Ffôn: 01492 860437

Fax/Ffacs: 01492 878703

Web/Gwe: www.nacro.org.uk/services/wales/conwy-and-denbighshire-bond-scheme

Cartrefi Conwy Homefinder Team

The Homefinder Team are the first point of contact for anyone that’s thinking about moving home. The team work with customers to establish their housing need and then offer appropriate housing options advice based on their individual circumstances.

41 Conwy Road
Colwyn Bay
LL29 7AA

Tel/Ffôn: 0300 124 00440

Email/E-bost: sarth@cartreficonwy.org

Web/Gwe: Cartrefi Conwy Homefinder Team

Finances & Benefits

Please find below contacts to help with any finance and benefits issues.

Y Ganolfan Waith/ Jobcentre

The Jobcentre helps those who are unemployed and/ or claiming benefits. They provide resources to enable job-searchers to find work, provide information on training opportunities and administer claims for Universal Credit

Princes Park 2
Princes Drive
Colwyn Bay
United Kingdom
LL29 8PL

Tel/Ffôn: 0800 169 0190

Web/Gwe: Conwy Jobcentre Plus

Housing Benefit

Housing Benefit is designed to help people on a low income to pay their rent. Anybody who pays rent can claim these benefits, these include; pensioners, sick or unemployed people and single parents. You may also qualify for assistance even if you work and your income is below a certain level.

Conwy County Borough Council also offers a Welfare Benefit Advice Line for young people and families in Conwy. The line offers free, confidential advice on welfare benefits. The line is open between 9:00am and 4:00pm Monday to Friday.

Welfare Benefits Advice Line 01492 576616.

Revenue and Benefit Assessment Services Bodlondeb
LL32 8DU

Tel/Ffôn: 01492 576491

Email/E-bost: hben.enquiries@conwy.gov.uk

Web/Gwe: Budd-daliadau Tai/ Housing Benefit

Universal Credit

Universal Credit is a payment to help with your living costs. It’s paid monthly and you may be able to get it if you’re on a low income or out of work.

Whether you can claim Universal Credit depends on where you live and your circumstances.

If you already get benefits

Universal Credit will replace the following benefits:

  • Child Tax Credit
  • Housing Benefit
  • Income Support
  • income-based Jobseeker’s Allowance (JSA)
  • income-related Employment and Support Allowance (ESA)
  • Working Tax Credit

If you currently receive any of these benefits, you cannot claim Universal Credit at the same time.

Universal Credit is being introduced in stages across the UK. You do not need to do anything until you hear from the Department for Work and Pensions (DWP) about moving to Universal Credit, unless you have a change in circumstances.

Universal Credit helpline
Telephone: 0800 328 5644
Welsh language (make a claim): 0800 012 1888
Textphone: 0800 328 1344
Monday to Friday, 8am to 6pm

Website: www.gov.uk/universal-credit


Advice Agencies

Please find below contacts that provide free and confidential advice on a variety of issues

Cyngor ar Bopeth/ Citizens Advice Bureau

The Citizen Advice Bureau offers advice to help people resolve their problems with debt, benefits, employment, housing, discrimination and many more issues. It is available to everyone.

CAB Cylch Conwy District 41 Conwy Road
Colwyn Bay
LL29 7AA

Tel/Ffôn: 0845 120 3716

Web/Gwe: Cyngor ar Bopeth / Citizens Advice Bureau

Shelter Cymru

Shelter Cymru offer a range of housing advice and advocacy for anybody needing help or looking for information on housing or debt related issues.

Unit 5 Station Buildings Bodfor Street
LL18 1AT

Tel/Ffôn: 01745 361444

Web/Gwe: www.sheltercymru.org.uk

Youth Homelessness

Please find below websites and helplines for advice and support if you are facing homelessness.


Llamau have launched a free Youth Homelessness helpline

If you have access to the internet or a mobile phone, you can call the Youth Homeless Helpline, free of charge, on 0800 328 0292. Highly trained Llamau colleagues and volunteers will help you to access safe temporary accommodation and provide advice on how to keep yourself safe.

The helpline is open through the night and over the weekend:

Monday – Thursday : 5pm – 9am

Over the weekend: 5pm Friday – 9am Monday

Website: www.llamau.org.uk


StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them.

web: https://www.streetlink.org.uk/StreetLink_HomePage